please refund my money

  • Unknown's avatar
    allbodycareworld · Member ·

    i Have not used this account since September 2002, as My subscription with the conpany was cancelled. I was charged Au$264 yesterday and wish it to be refunded as I will not be using that account. Please cancel this account and refund the monies paid yesterday of AU$264

    [redacted]

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Let me help you sort this out.

    First, I want to make sure that those charges are associated with WordPress.com. To check that, please fill out the form below.

    Why was I charged?

    If the charges are indeed associated with our service, you probably have another account with us. To access that other account and cancel any upgrades, you can provide us with a transaction ID as proof of ownership. To retrieve that, please follow the instructions in the guide below.

    https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

    Once you have the transaction ID, you can send it to us using this form: https://wordpress.com/wp-login.php?action=recovery

    Please do not post any transaction details in this public forum. Use the form I linked above.

    After submitting the form, our team will review it and contact you with the next steps for recovering access to your account and canceling any upgrades.

    Let me know if you have any other questions, and I’ll be happy to help.

  • Unknown's avatar
    allbodycareworld · Member ·

    I have not used WordPress for more than 1 year and I did not want to renew the subscription. Please refund the total debited from my account of AU $264 on Monday. Please aldo cancel the website domain allbodycareworld.wordpress com subce I have never used it. I am notifying my bank that I have sent this cancellation request and a refund of the AU $264 debited from my account.
    regards
    Phil Buckland
    [redacted]

    WP.com: Yes
    Correct account: Yes

  • staff-totoro · Staff ·

    Hi there,

    To avoid duplicates I have merged your new request into this existing post you’ve made. As my colleague mentioned, I do not see any upgrades under your @allbodycareworld WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

    Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

    Once you are connected to the correct account we are happy to help you with managing any refunds, so there is no need to contact your bank. We just need to know what other account you may have with us so we can investigate. Thanks!

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