Please remove blog connections / update My Site list
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Hello, a site I help out with is having several problems related to Jetpack publicize and subscriptions.
Somehow my personal WordPress.com is linked to http://www.buncombemastergardener.org even though it does not appear in the My Sites list. I need this connection removed.
I also would like to remove this address from the My Site list, which was a test blog that no longer exists: http://lydiarobertsdesign.com/newsite/
Please let me know if you can help. I think removing these two connections will solve the Jetpack problems we’re experiencing. Thanks!
The blog I need help with is: (visible only to logged in users)
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Hi Lydia!
I removed the Jetpack connection for http://www.buncombemastergardener.org from your WordPress.com account. It should not appear in your My Sites list any longer.
I’m not seeing lydiarobertsdesign.com/newsite in your list, however. Is that connected to another account, perhaps?
Looking forward to hearing from you. Thanks very much.
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Thank you so much for such a quick response! I really appreciate it.
When I log in to WordPress.com, I see two sites listed under My Sites. The second is for http://lydiarobertsdesign.com/newsite/, but there is a warning notice that I must upgrade Jetpack. Since the site no longer exists (it was only ever a test site), there is no Jetpack there at all which is maybe why you’re not seeing it on your end. I’d like to remove it though because somehow all of the Master Gardener’s subscription emails and facebook posts keep shortlinking back to this old test site. Let me know if there’s anything I can do on my end.
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Lydia,
Are you seeing this under My Sites when you’re logged in here at WordPress.com? Or are you seeing this when you’re logged into a self-hosted account?
Please confirm that it is while you are on this page:
https://wordpress.com/meAlso, please confirm that you’re logged into your WordPress.com account, wundermint, while you’re seeing this URL in My Sites.
Finally, if you could take a screenshot of this list, it would be a great help to me, as I am not seeing this connection on your WordPress.com account, wundermint.
You can simply upload the screenshot to your Media Library (on your WordPress.com site, still hosted here), like any other image, and I’ll be able to access it from there. Even though that blog is inactive, you can log in, and I can view it.
The page at the following link has some helpful tips for taking screenshots:
Just let me know when there’s something I can look at! Thanks so much :)
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Yes, this is visible inside my WordPress.com account (not self-hosted). I’ve put a few screenshots into that wundermint blog media library. Let me know if you need a link, I figured you can get in? Thanks!
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Hi Lydia!
Thanks for those images! Very helpful.
Could you take another look at My Sites now, and let me know if you’ve seen a change?
I’ll keep an eye out for your response. Thanks!
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Perfect. That’s exactly what I wanted. I’m hoping this resolves the issues we have with the Master Gardener site. I should be able to test that theory the next time one of their post gets publicized to Facebook.
Thank you so much for all your help!
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Fabulous! Lydia, thanks for your patience! Best of luck with the Master Gardener site :)
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Hello Robyn,
Unfortunately, I’m still seeing a problem with the Publicize option on the Master Gardener’s site.
Here is their Facebook page. The “Pruning Spring Blooming Shrubs” is a publicized post via Jetpack. If you click the picture it goes to the correct post. But if you click the shortlink it still tries to go to that old test site. This is the shortlink: http://wp.me/p3b2XP-rz
Is there anything you can do to correct this? I hate that people are trying to go to their posts only to end up on my personal 404 page. It doesn’t make any sense. Thank you!
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Hey Lydia!
I don’t see that Jetpack for your site, http://www.buncombemastergardener.org is connected to your WordPress.com account, wundermint. Are you seeing a connection to this account in the Master Gardener’s Dashboard? If you don’t, can you reconnect your Jetpack site to your WordPress.com account?
Your Jetpack site should appear here: https://wordpress.com/stats in My Sites.
Thanks much. Please let me know when that’s done!
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Hi there,
None of the sites are connected, that’s what is so puzzling. See above in this thread where I had you remove all the connections. The only connection under My Sites that I have left is wundermint.wordpress.com.
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Hi Lydia,
True, however, Publicize is an option of Jetpack, so you do need to be connected for it to work properly. Once you’re connected, we can resolve any errors — where your old URL is listed.
Can you please reconnect http://www.buncombemastergardener.org to wundermint?
Thanks!
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Hi Lydia!
I see the Jetpack connection for lydiarobertsdesign.com/newsite/.
I changed your settings so the domain and path affiliated with your WordPress.org site is http://www.buncombemastergardener.org.
When I ran some tests on your sharing buttons, the link now works correctly.
However, the true test will be when you publicize a new post. Could you let me know when that’s done, and we can see how things are working now?
Thanks again, Lydia! Looking forward to hearing back from you.
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I guess I’m kind of lost. I don’t actually want my personal wundermint user connected to the master gardener’s site at all. It only got connected in the first place by accident when I was trying to set up jetpack for them. Are you saying I have to leave it connected in order to fix the shortlink problem?
I’ll see what happens the next time they publish a post.
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Aha!
Lydia, ok…so sorry about that. You need http://www.buncombemastergardener.org connected to a WordPress.com account. Wundermint was the only account I was aware of that is affiliated with you. I will disconnect it from wundermint.
However, the site has to reconnect it to the WordPress.com you’d like. Jetpack won’t work unless it’s connected to a WordPress.com user account. I see another administrator affiliated with http://www.buncombemastergardener.org (bcemg) can the WordPress.org site be connected to that account instead?
I’m disconnecting Jetpack (again), can you let me know when it’s activated and connected with the account you wish?
Thanks again.
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Ok glad we’re on the same page :)
I think things have gotten really mixed up at this point because now the site looks like it’s connected to Jetpack through two different users, which is how this whole problem started.
The site should only be connected through the bcemg user. This is what I set up for them, but in trying to get it to work I had accidentally signed in as wundermint, which connected it to MY wordpress.com account. Now all the shortlinks are messed up because of this.
I guess just let me know what to do next. I also am on Slack if it’s easier to chat this out. Thanks!
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Lydia,
Are you certain the site is still connected by wundermint? You have no connection displaying on our end. I logged in as wundermint, and took a look at My Site and there’s only one listed: wundermint.wordpress.com.
When I look at the users affiliated with the site, only bcemg is listed, not wundermint.
You may need to clear your cache, and refresh your My Site page.
Could you please do that for me, and let me know what you see? Many thanks.
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I’m not sure how to tell which user it’s connected to actually, but you’re right I don’t have anything else listed now under My Sites.
I guess everything must be working now because they posted today and it worked perfectly with no shortlinks going back to my old test site. Yay!
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