Please reverse my refund – the person I spoke to last misunderstood what i need

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  eredynegroup · Member · Oct 28, 2016 at 10:20 pm

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  I do want to host my website on goDaddy but without the premium package I cant upload my custom theme that has already been purchased.

  What I want to do in the end is:
  Have my website hosted at GoDaddy on the subdomain I already have with them dev.eredynegroup.com
  Upload a custom theme to the CMS that has already been purchased from theme forest.

  How do I do this?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 28, 2016 at 10:29 pm

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  re: dev.eredynegroup.com

  This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  timethief · Member · Oct 28, 2016 at 10:32 pm

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  Please reverse my refund

  1. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  2. When was the upgrade purchased?
  3. Which upgrade was purchased?
  4. When did the cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  nagpai · Member · Oct 30, 2016 at 3:03 am

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  Hi @eredynegroup , we chatted earlier. Sorry i misunderstood your query.

  I have reversed the refund on seeing your feedback. I have emailed you about it. You may reply back to the same email and I will help you further.

  Since your query involves account specific information, I suggest we take over email.

  Thank you @timethief :)