Please roll back my site.

  • Unknown's avatar
    gigwan · Member ·

    Please roll back my site.
    First, I bought Premium with a free domain(broccolies.com) for one year. After a few months, I bought Business for a few months.
    After a few months, I canceled Business.
    And now, I cannot get back Premium and my domain(broccolies.com).
    What do I need it?

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    For your site to be moved from the Business to the Premium plan, we first need to downgrade it. This process will revert your site to the date before the Business plan upgrade (April 13, 2021). This means that all the content as well as any third-party themes and plugins that you have added after that date will be removed.

    So I need your confirmation before proceeding.

    As for your domain broccolies.com, you have canceled it and received a refund for its renewal. If you want it back I can send you a payment link and then restore it.

  • Unknown's avatar
    gigwan · Member ·

    Hi, Fstat,
    I confirm your proceeding for downgrade it.
    In additional, yesterday I canceled the domain broccolies.com and refund for it. It was mistake. However, as far as I remember, the domain broccolies.com was used for Premium plan. I don’t think why I have to pay for the domain again?

  • Unknown's avatar
    aisajib · Member ·

    Hi there!

    I’ve reverted the site and restored the Premium plan. As part of the Premium plan, you get access to live chat and email support. I’ve sent an email to the email address on your WordPress.com account. Please reply there for further details on the domain. You can also start a live chat during the weekdays at https://wordpress.com/help/contact and refer to the email we sent you if you want to discuss that over live chat.

    The forums here are more for free WordPress.com sites so I encourage getting back to us via email or live chat for faster support.

    Regards

  • Unknown's avatar
    gigwan · Member ·

    Hi, Aisajib,

    I just pay at the link for my domain broccolies.com. Please check that and restore the domain for my site.
    Thank you.

  • Unknown's avatar
    helper-heroponriki · Member ·

    @gigwan – Since this has been moved to an email, please direct your request to the email Staff sent you yesterday. (Subject line: Regarding the downgrade to WordPress.com Premium and the domain registration)

    Again, the public forums here are for free WordPress sites and you will get help more quickly if you stick to the email exchange already open with the Priority Support team. Thanks!

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