Please send me my files

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  maritday · Member · Mar 17, 2017 at 3:33 pm

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  Please send me my files omwedding.com for

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 17, 2017 at 3:37 pm

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  Warning! Domain mapping upgrade for this domain not found. Please log in https://wordpress.com/wp-login.php and go to the Domains Upgrades page of your blog to use this domain.

  re: renewing upgrades

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account.

  If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites and upgrades to your username account.

  Transferring a Blog to Another WordPress.com User or Account
  http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
  Transferring upgrades
  https://en.support.wordpress.com/my-upgrades/#transferring-upgrades
  Change Credit Card Details
  https://en.support.wordpress.com/change-credit-card-details/

  If you need Staff help type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Mar 17, 2017 at 4:00 pm

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  Staff please see https://en.forums.wordpress.com/topic/how-i-go-about-getting-the-files?replies=3#post-2897387

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  timethief · Member · Mar 17, 2017 at 4:01 pm

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  @maritday
  Understand that you need to renew the domain to be able to use it on a self hosted site.

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  maritday · Member · Mar 17, 2017 at 4:17 pm

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  @timethief Sorry this is going so well. the website in question is not the one listed above. it is omwedding.wordpress.com
  i own omwedding.com
  i did have it mapped at one point but that isn’t what i wanted and cancelled my subscription… I wanted to site migration to a self hosted through bluehost

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  timethief · Member · Mar 17, 2017 at 4:24 pm

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  I am aware of that. Are you aware of the fact that you have to deal with the domain prior to moving to a self hosted WordPress.ORG site.

  I tagged both threads for Staff intervention as you requested the files be sent to you and did not appear to be aware of the process. Also another inexperienced and overly enthusiastic volunteer did not note that there were two threads and posted export information into the other one.

  Staff will help you as soon as they can.

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  supernovia · Staff · Mar 18, 2017 at 12:59 am

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  Hi @maritday, nice job with the site.

  Sounds like you new host may be looking for something like a cPanel backup. We don’t have anything like that here. But you can create an export file, then import it into your installation at your new host. We also have a Guided Transfer option if you’d like staff to do it all for you.

  Details here:
  https://move.wordpress.com/