Plug In Error

  • Unknown's avatar
    enfieldloavesandfishes · Member ·

    Received the following email and cannot access our site:

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, TikTok.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.1
    Active theme: Divi (version 4.19.0)
    Current plugin: TikTok (version 1.0.11)
    PHP version 7.4.33

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    amiteshg93 · Member ·

    Hi there,

    Your site uses open-source WordPress software (from WordPress.org), whereas this forum deals with sites hosted through WordPress.com.

    The WordPress.com and WordPress.org sites are completely different: https://wordpress.com/support/com-vs-org

    To get help with your issues, you may want to try posting your question at the WordPress.org support forum: https://wordpress.org/support/forums

    :)

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