plug in issue

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  alterationhouse · Member · Apr 13, 2023 at 2:27 pm

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  I had 500 internal server error and after I called hosting co. they mentioned I have Light box plus plug in issue. and now I have Warning: preg_match from light box on all pages and I cant use my site. I need help for that issue. Thanks

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Apr 13, 2023 at 11:51 pm

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  Hi @alterationhouse, I’m guessing that’s not on alterationhouse.wordpress.com? I’m sorry you’re having trouble! Our staff can’t help since your site is not hosted here, but this may help you sort out the issue with your copy of the software:

  https://wordpress.org/support/article/common-wordpress-errors/#internal-server-error

  In this case, it sounds like it’s a Lightbox plugin, so deactivating that may be your first logical steps. If you need more help, please work with that plugin’s support, or with your host and the community resources available here:
  https://wordpress.org/support/forums/

  After that’s resolved, if you’d like to move your site to our managed hosting services so we can help with issues like this going forward, let us know. You can find our pricing here:
  https://wordpress.com/pricing

  Cheers!