Plug-in unable to install

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  ankitc5579 · Member · May 6, 2021 at 6:16 am

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  Hello,

  My plugin named WooCommerce was deleted automatically and now it is unable to install showing error ‘Destination folder already exists’.

  Can you please tell how to fix this error.

  Regards,

  Ankit Chaudhary

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  a18s · Member · May 6, 2021 at 11:18 am

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  @ankitc5579 Hi there,

  What is the URL of your website or what is the name of your account on the WordPress.com platform you need assistance with?

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  ankitc5579 · Member · May 6, 2021 at 2:15 pm

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  Hello,

  The URL is http://www.merajoota.in

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  a18s · Member · May 6, 2021 at 2:34 pm

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  @ankitc5579 Hi there,

  Thanks for providing your site URL. It looks like your site is not hosted with WordPress.com, but elsewhere:
  https://www.whoishostingthis.com/#search=www.merajoota.in

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  For sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  For the error you are seeing better get in touch with your hosting provider first though.

  I hope that helps :)

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  ankitc5579 · Member · May 6, 2021 at 2:42 pm

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  @anastas10s Hello,

  Thank you for the information.

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  a18s · Member · May 6, 2021 at 3:18 pm

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  You are welcome!

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  kokkieh · Staff · May 7, 2021 at 5:22 am

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  Hi there,

  Please contact WooCommerce support directly for help with their plugin.

  https://wordpress.org/support/plugin/woocommerce/

  The WordPress.org support forums provide support for the open source WordPress software. They do not provide support for specific plugins or themes for that software.