plug-in updated

  • Unknown's avatar
    daddy6to8 · Member ·

    plug-in updates have my website going into safe mode so I cannot log into my admin page. How can I log in and stop this from happening?

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there, I can’t tell whether you’re trying to stop updates altogether, or stop them from taking your site into safemode.

    If it’s the latter, see if you can contact support for the plugin that updated.

    I can’t recommend stopping updates altogether though. Your site would surely get hacked at some point. You might consider using managed hosting instead. We run updates for our clients and resolve any issues that arise, plus take care of security, spam filtering, direct support, etc: https://get.wp.com

    Or, Jetpack does include a “rewind” feature that will let you take a step backward so you can manually update and see what’s going wrong. You’d need an upgrade from them.

    Going forward, these forums are primarily for sites that use our free-tier hosting. We’re a little different from the WordPress software itself:
    https://wordpress.com/go/website-building/wordpress-com-vs-wordpress-org/

    You’ll want to create an account at https://wordpress.org/support/forums/ so you’ll have access to the correct community for your site. Or, you’d be welcome to host here; your plan would get direct support.

    I hope this helps!

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