Plug-Ins

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  cltmemphis · Member · Mar 8, 2024 at 5:46 pm

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  Hello,

  I am reaching out because we received a notification that some plug-ins on our site needed to be updated. However, when I tried to update the plug-ins, it said that it was unable to perform the update. The notification also said that it was ‘most likely due to a problem on our end.’ Please look into this issue for us.

  Thanks!

  Michaela George
  (email visible only to moderators and staff)

  Self-declared URL: cltmemphis.org/client-login/
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-oikake · Staff · Mar 11, 2024 at 11:47 am

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  Hi,
  
  I’ve checked it, and the site cltmemphis.org is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.
  
  You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here: https://wordpress.com/support/com-vs-org/
  
  Your site is hosted with Fastly. You need to contact them to get assistance with this site.
  
  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 
  
  Hope this helps!