Pluggin Causing Critical Error

  • Unknown's avatar
    kfanaka · Member ·

    Can someone help me fix the error the mailchimp pluggin likely casued? I tried to deactivate it and it will not deactivate or delete. It is causing a critical error, so I need it gone or an increase in my site’s ability to support it.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    saadahsan · Member ·

    Hi there!

    Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company, GoDaddy.

    We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    The good news is that your hosting provider may be able to help in this instance since they may also keep a backup of hosting accounts on their end. I recommend contacting your current provider for further assistance since they are in the best position to help.

    After you have restored your site at your current provider to normal working order, you are welcome to migrate your site to our WordPress.com managed hosting.

    Once you are hosted here, our daily and incremental backups (which you can access any time you wish) will have you covered from any future unexpected issues. Should anything come up that you are not able to resolve for yourself, you can use our in-house WordPress site support (with live chat option) to ask our Happiness Engineers for assistance. Thanks!

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