Plugin and Site Issues

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  seankostickviantmedicalcom · Member · May 10, 2023 at 7:51 pm

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  Earlier today I updated the slider revolution for our companies website and tried to update plugins. 3 updates failed but now the 3 main plugins disappeared from our account and it’s affecting our home page. How can we fix this? These are the plugins affected: Horizontal scrolling announcements, Porto Theme – Functionality, Slider Revolution, and WPBakery Page Builder. Our account says UpdraftPlus.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  seankostickviantmedicalcom · Member · May 10, 2023 at 8:22 pm

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  Situation resolved and website is back to normal. But still can’t do any updates.

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  staff-totoro · Staff · May 11, 2023 at 12:30 am

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host surgimedics.com on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

  

  Import using Move to WordPress.com

  in WordPress.com Support

  3 min read

  The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. Jetpack version 7.9 or higher activated on the self-hosted site. All incompatible plugins deactivated on the self-hosted site. ✅ Th

  Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!