Plugin Crashed

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  ccappellettid83e8e93a5 · Member · Dec 5, 2023 at 3:24 pm

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  We installed a plugin and it crashed our website. We are unable to access the dashboard to uninstall the plugin. Please help!!

  Self-declared URL: acadrad.org
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  parkdanil · Member · Dec 5, 2023 at 7:13 pm

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  It looks like it is a self-hosted WordPress site, not hosted on WordPress.com (you can read about the differences here: https://wordpress.com/support/com-vs-org/).

  You will need to contact your service provider for assistance.

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  supernovia · Staff · Dec 5, 2023 at 8:51 pm

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  @ccappellettid83e8e93a5 – if it helps, your host can likely help you manually uninstall the plugin with these steps:

  Manage Plugins

  Then if you need more help with your WordPress installation, you’ll want to be sure to use the forums for the free, DIY WordPress code instead, as these forums are primarily for our free-tier hosting.

  Here’s an overview of our services vs the DIY software, but in short, we provide hosting, maintenance, security, support, and spam filtering, as well as real-time backups depending on the plan you use. If you’re interested in moving your site here, let us know your goals with your site and any questions you have. We can confirm the best plan for your case and recommend your next steps.

  Cheers!