Plugin Error. No access!

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  kianseng19 · Member · Mar 31, 2023 at 6:55 am

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  Not a very IT savvy fellow. I tried to install a Timer plugin but it gives me a big error that I don’t know how to resolve. Because I now have no access to the main menu to delete the faulty plugin.
  
  Can anyone assist?

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Mar 31, 2023 at 7:08 am

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  We can’t help you as your site isn’t running on the wordpress.com platform but is self-hosted meaning it uses the open source wordpress.org. You have to solve this problem yourself; you find documentation and a forum for help at https://wordpress.org/

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  kianseng19 · Member · Mar 31, 2023 at 7:16 am

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  Isn’t this the forum?

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  machellie · Staff · Mar 31, 2023 at 1:40 pm

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  Hi there, @kianseng19!

  The site you are having this issue with, the-reserve-residences-beautyworld.com, is not actually hosted here with us at WordPress.com. Instead, this site is a self-hosted WordPress site (hosted with Namecheap). This is different than WordPress.com. WordPress.com is a managed host for WordPress sites.

  We can only offer support for sites hosted here with us at WordPress.com.

  Should you need help with your self-hosted WordPress site, you will want to contact your host.

  You can view the differences between WordPress.com and WordPress.org here:

  https://wordpress.com/support/com-vs-org/

  For additional help with your WordPress.org website, visit the support forum at https://wordpress.org/support.