Plugin Installation

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  jimdhope · Member · Sep 12, 2017 at 9:20 am

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  Hi there guys,

  I’ve been trying to install a couple of plugins and could use a little help.

  When I try to install a plugin I get the following error:

  Security certificate required: We are setting up a security certificate for your domain now. Please try again in a few minutes.

  I have this for 2 days now and was wondering what the usual time frame for getting the security certificate setup is.

  Thanks for you help.

  The blog I need help with is: (visible only to logged in users)

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  jimdhope · Member · Sep 12, 2017 at 9:21 am

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  the blog I need help with is ercwebcast.co.uk rather than my main blog

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  christineoakfield · Member · Sep 12, 2017 at 9:36 am

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  Hi, @jimdhope,

  With the Business Plan (I am assuming since you have plugin capability), your best bet is to add a support ticket. It will be an email ticket this week.

  wordpress.com/help/contact/

  Please be patient as response times are anticipated to be longer than normal this week, but they will respond to you.

  Hint: Be sure not to add additional tickets, it pushes your response down in the queue.
  wordpress.com/help/contact/

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  jimdhope · Member · Sep 12, 2017 at 9:50 am

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  Thanks for getting back to me so quickly Christine

  I’ll drop them a line and see if they can help.

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  christineoakfield · Member · Sep 12, 2017 at 9:51 am

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  They will definitely help you out, just a tough week to get a super quick response. :-) Best Regards.

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  jimdhope · Member · Sep 12, 2017 at 9:53 am

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  unfortunately I am unable to find a link or contact form on that page at the moment. :(

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  christineoakfield · Member · Sep 12, 2017 at 10:03 am

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  Odd. It looks like your site is brand new. Congratulations.

  Probably just things catching up – unless you still need to confirm things via email. Sometimes that is an issue.

  I’ll go ahead and tag staff here, then, with the modlook tag.

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  staff-zinnia · Staff · Sep 12, 2017 at 10:52 pm

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  Hi –

  The SSL certificate is going to come from your domain provider. ercwebcast.co.uk looks to be registered from ERC Webcast. You’ll want to contact them for that.

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  jimdhope · Member · Sep 13, 2017 at 1:34 am

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  I read in your help that after I’d set the name servers that you would organise SSL through Let’s Encrypt. I haven’t found any other instruction that don’t require ssh.

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  staff-zinnia · Staff · Sep 13, 2017 at 7:17 pm

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  The the SSL is typically issued with in a few days. Sorry for my last reply, I had it in my mind that you were setting up a WordPress installation site. Disregard that last reply.

  To try and help the process speed up I’ve removed and added the Mapping upgrade.