Plugin installation failures: could not copy file
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Hi all!
I am new to WordPress and having a couple problems. At first, when installing plugins, I was getting the “Could not create directory error.” After updating my permission scheme to 755 for directories and 644 for files, I was able to get past that error but now get this “Installation failed: Could not copy file. wp-mail-smtp/assets/css/admin-bar.min.css.” etc.
Some background info on my setup:
Ubuntu 20.04 hosted at AWS
Nginx
Created a user for WordPress to use for FTP called wpftp which are the credentials I use when installing the plugin. I also made this account the owner of all directories and files of my site.After spending about a day researching the most I could find about this error was that it is caused by a free space issue, which is not the case with my server. I have 85% of my storage still available. That, or the solutions were centered around using cPanel or some other hosting option, not a manual installation. Please help!
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with AWS.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Your hosting provider’s support team may also be able to assist.
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