Plugin Not Working Correctly

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  christinapiccoli · Member · Dec 29, 2018 at 11:33 pm

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  Hello! I have the ConvertKit plugin installed and I should be able to connect a landing page that I created on ConvertKit to a page that I created on my site. However, when I choose the landing page form in the dropdown, nothing happens. It doesn’t pull the landing page.

  ConvertKit support looked at it and couldn’t find an issue and suggested I contact WordPress.

  Can anyone help with this issue?

  Christina

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  gemmacevans · Member · Dec 30, 2018 at 12:04 pm

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  Hi Christina,

  The account you are contacting us from hasn’t created any sites on WordPress.com. If you are using WordPress.org software with another host, please post to the WordPress.org support forums for advice.

  If you are using plugins through the Business plan on WordPress.com, please login to the account that was purchased through and contact us here:

  https://wordpress.com/help/contact/

  Thanks!

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  christinapiccoli · Member · Dec 30, 2018 at 12:11 pm

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  Thanks, I think I need to move to WordPress.org. :)

  Christina

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  minwotm · Member · Jan 14, 2019 at 2:53 am

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  Hello – for the past several days I keep getting this error message whenever I try to open/use my WP Editorial Calendar. It has previously always worked fine. Can you please advise what needs to be done to get this working again??
  ERROR MSG:
  ERROR 504 – GATEWAY TIMEOUT
  Why am I seeing this page?
  The server that your request has reached is acting as a gateway or proxy to fulfil the request made by your client.

  Web Browser => Web Front-End => Web Back-End

  This server (Web Front-End) received an invalid response from an upstream (Web Back-End) server it accessed to fulfil the request.

  In most cases this will not mean that the upstream server is down, but rather that the upstream server and the gateway/proxy do not agree on the protocol for exchanging data.

  This problem is most commonly caused when there is a problem with IP communications between the Web Front and Back-Ends. Before you attempt to resolve this problem you should clear your browser cache completely.

  Our support staff will be happy to assist you in resolving this issue. Please contact our Live Support or reply to any Tickets you may have received from our technicians for further assistance.

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  kokkieh · Staff · Jan 14, 2019 at 7:08 am

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  @minwotm,

  Please don’t post into unrelated threads created by other users.

  You also don’t have any sites hosted with us on WordPress.com.

  If you’re having trouble with a specific plugin, please contact support for that plugin.

  Else you can get general help with the open source WordPress software you’re using for your site at https://wordpress.org/support/forums/