plugin problem

• 

  radilovkgmailcom · Member · Mar 13, 2022 at 1:04 pm

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  Hello, im an administrator in a website hosted here. nikinautic.com
  Last night i’ve installed wp-SMTP plugin and now i cant reach the site, neither the admin panel. Nothing. ‘ Fatal error: Uncaught Error:’
  Can you uninstall this extension, please

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

• 

  mohammadriyad · Member · Mar 13, 2022 at 3:56 pm

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  Hi there,

  This is WordPress.com forum, It seems like your website is using the open source WordPress software (from WordPress.org) which is hosted elsewhere rather than WordPress.com. Which means, WordPress.com staff are limited to access the file hosted elsewhere. Please know more here about the differences https://wordpress.com/support/com-vs-org/

  However, you can ask the plugin support who can provide help. If you meant wp mail smtp, you can raise support ticket here https://wpmailsmtp.com/contact/

  You can also try troubleshooting your error by deactivating the plugin. Here are the details which might help you. https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

  Thanks.