Plugin remove from file manager
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Hi, we have migrated a website from wordpress.org to wordpress.com, everything has been working for a week, then suddenly today I am getting the message ‘There has been a critical error on this website. Please check your site admin email inbox for instructions. on the backend of the website. Can you provide me access to file manager so I can diagnose this? If not, are you able to have a look at what plugin is causing this so I can update my website? (We believe this is the last plugin installed)
WP.com: Yes
Correct account: Unknown -
Hi there,
What is the URL of your site? I am not seeing a site connected to the account you are contacting us from. Please let us know the site and we’ll be happy to look further into this for you.
Thanks!
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Hi there this is the site url
I am unable to access the support from another account, and this website was connected to the account, please take a look at the last action/change done on the website as that is when we lost the access once we installed the plugin. Would be best if you could uninstall that plugin.
thank you so much, out site need immediate attention so would appreciate the fix for it soon, thank you.
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Also here is a quick loom on the matter, from the client
that would help you clarify it too, thank you
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Hi there, that site belongs to a different account here, not the one you’re currently logged in under.
Perhaps you have more than one account here? If you do, but you do not recall the password, we have some options for you at https://wordpress.com/support/account-recovery/
Once you’re logged in under the correct account, if you still cannot access the site, you can reach our live chat support at https://wordpress.com/help/contact
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But this login also was linked to the webisite yesterday and then it randomly stopped working along with the other login
we will try to access the chat again using the main loign, but we were able to do so yesterday too, but then it stopped and we weren’t able to do so
and also about the plugin issue, currently we only get a blank dashboard, no pages, plugins, chat, email change we only get critical error so we need help with getting the site the way it is before that plugin as we can’t access the chat anymore neither through it
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This account is no longer linked to the site.
Only the site’s owner can re-invite it: https://wordpress.com/support/user-roles/
And because the site’s owner is the only user on the site, only the site’s owner can reach support for issues with the site.
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that makes sense then we will try to reach out from our marketing… account
but the owner said he wasn’t able to to it today via chat from that dashboard, is there another option to assist us with the fix if we are not able to access the support?
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If the owner visits https://wordpress.com/help/contact it will direct their request to the best available venue, which could be chat, email, or these forums.
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