Plugin update messed up

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  odysself · Member · Sep 30, 2020 at 3:58 pm

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  Hello, I have recently updated two plugins on WordPress not in the correct way. These are Ocean Extra, WP Forms Light and Yoast SEO. After doing this my page builder plugin Elementor just disappeared. When I try download Elementor again I get an error “The directory of destination already exists. Plugin installation failed”.
  Without Elementor the pages I built with it are obviously destroyed…
  Is there a way to get to a previous version of the website given that I don’t have dowloaded backups? Or to simply restore Elementor?
  Thank you for your help!

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  staff-blorbo · Staff · Sep 30, 2020 at 7:45 pm

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  What is the URL of the site with the problem?

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  odysself · Member · Oct 1, 2020 at 6:08 am

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  Home

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  kokkieh · Staff · Oct 1, 2020 at 6:49 am

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  Please contact support for the plugins you’re using directly for help with this.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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  odysself · Member · Oct 1, 2020 at 8:08 am

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  Thank you!