Pluging not updated

  • Unknown's avatar
    assafben · Member ·

    Hello WordPress,
    My store is not working because of update issue.
    When I try to update elementor plugin or any other plugin I get this error message?
    Could you help me please how to solve it?
    Update failed: The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ‘/home/gsdiburc8wbi/public_html/wp-content/uploads/elementor.3.2.5-iGJUqI.tmp’

    In all plugin updates it shows this message with no more details.
    Maybe you can help us solving it?
    Many thanks,
    Ben Or

    The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    Please contact support for the Elementor plugin directly for help with this.

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

  • Unknown's avatar
    assafben · Member ·

    Hello Thanks for the quick respond.

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