Plugins

• 

  melissaheard · Member · Jun 17, 2016 at 8:03 pm

  • Copy link
  • Add topic to favorites

  I cannot add any plugins. They all come up with this error:

  Downloading install package from https://downloads.wordpress.org/plugin/jetpack.4.0.3.zip…

  Unpacking the package…

  Installing the plugin…

  Could not create directory. /home2/melmosco/public_html/wp-content/plugins/jetpack/

  Plugin install failed.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Jun 17, 2016 at 8:10 pm

  • Copy link

  melmosworld.com is hosted by Unified Layer, not by wordpress.COm
  WHOIS: Click Here
  IP Address: 50.87.248.197
  Name Servers:
  ns2.bluehost.com
  ns1.bluehost.com

  This is wordpress.COM support.

  We do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

• 

  melissaheard · Member · Jun 17, 2016 at 8:11 pm

  • Copy link

  This issue is happening with ALL PLUGINS.. not just jetpack

• 

  timethief · Member · Jun 17, 2016 at 8:13 pm

  • Copy link

  Hi again,
  This is wordpress.COM support. It is not wordpress.ORG support.

  If you are reading anything that makes you think that we bloggers can install plugins, custom themes or third party themes on sites hosted by wordpress.COM, then you are mistaken/misinformed. We have never had that ability. You are confusing wordpress.COM hosted blogs and wordpress.ORG installs on paid hosting.

  Blogger installed plugin capability does not exist on WordPress.COM blogs and there is no upgrade you can purchase here that changes that reality. Our wordpress.com blogs have some built-in plugins http://en.support.wordpress.com/plugins/

  For blogger installed plugin capability, you’d need a self-hosted WordPress.ORG software install running on a paid web hosting service.
  http://en.support.wordpress.com/ftp-access/