Plugins
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I used to be able to load new plugins. Now, I cannot access the Plugins ‘drop’ menu that used to appear when I would ‘hover’ over ‘Plugins.’ I recently was in contact with a Help person, who mentioned there appeared to be some sort of gliche with my site, and was able to get me in, but I don’t remember how they did it. How can I get back to the former Plugins format? Please advise.
The blog I need help with is: (visible only to logged in users)
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You cannot install any plugins into any wordpress.COM hosted sites. You are confusing wordpress.com hosted sites with wordpress.org software installs on paid hosting. For that type of functionality, you’d need a self-hosted WordPress.ORG software install running on a paid web hosting service.
At present there is no FTP access and no blogger installed plugin capability on any free hosted WordPress.COM blogs and there is no upgrade you can purchase here that changes that reality.
http://en.support.wordpress.com/ftp-access/
http://en.support.wordpress.com/plugins/What is the URL of the site referred to?
Be aware that if the site is not on our wordpress.COM servers then you are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.
The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.
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