PNG image issue

ethiopianprincess1 · Member · Dec 17, 2009 at 8:50 pm
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Some of my pngs are showing up fine, others are not displaying their translucent quality. Does anyone know what’s up with that?

Thanks!

The blog I need help with is: (visible only to logged in users)
ethiopianprincess1 · Member · Dec 17, 2009 at 9:03 pm
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…by the way, the images I seem to be having trouble with are the ones that are inserted into the text widget included inside some html code I added.
ethiopianprincess1 · Member · Dec 18, 2009 at 11:43 pm
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Follow up: I’m getting help from support now for this issue. I’m not sure if this can be deleted or something…
timethief · Member · Dec 19, 2009 at 12:01 am
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It may be helpful to others in the future of you returned and let us know the following:
(1) your operating system;
(2) the browser and version of it you used;
(3) how Staff corrected this problem.
ethiopianprincess1 · Member · Dec 19, 2009 at 1:08 am
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Okay, sure – I would be glad to help :)
timethief · Member · Dec 19, 2009 at 1:09 am
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Thanks :)
ethiopianprincess1 · Member · Dec 22, 2009 at 12:40 am
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Follow up: Still waiting on solution to the problem. Support emailed me back with a question and I answered it, but haven’t received a solution yet.
raincoaster · Member · Dec 22, 2009 at 1:01 am
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Since we dont’ know the question, we can’t help until you tell us.
ethiopianprincess1 · Member · Dec 22, 2009 at 5:31 pm
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Here’s the question response from Support:

“Can you tell me a specific example including the png image address in the src? I would like to test it on my blog with your image. Did you try the image widget? Or if you want to stick with a text widget, did you make sure to put a width on the img tag? Can you paste the code here in a reply?”

I sent her the image and the src and the code I used inside the text widget. The Image Widget will not suit my purposes. Initially, I put the width and height inside the CSS, but after getting this e-mail, I tried putting it inside the src code to see if that helped. It did not. I responded with all this information. Also, just so you guys know, I am working on a Mac Pro using Leopard as my system software. This image issue is showing up in Both Firefox and Safari and possibly other browsers. Something to note is that I am working in Preview mode right now as I have not yet purchased the CSS upgrade for this blog. I appreciate any help I can get. This is an important issue for me. Thanks!
ethiopianprincess1 · Member · Dec 22, 2009 at 5:37 pm
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I forgot to mention in my post above that I did another follow up with support, so hopefully I will here something soon… In the meantime, I would be grateful to get input from the forum as well. I will continue to follow up and let you know what support says on this issue as well.
panaghiotisadam · Member · Dec 22, 2009 at 5:59 pm
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There can be no imput from the forum without a link to the blog in question; the one linked to your username has no pngs and no nothing.
mrbisogno · Member · Dec 22, 2009 at 5:59 pm
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Are you saying there are transparent areas in your PNG images that are no longer transparent once they are placed in your blog?
timethief · Member · Dec 22, 2009 at 9:07 pm
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Hello folks. Please note what I said above. This user has already gone to Staff. I simply asked here to return to this thread and tell us how they resolve her problem.
panaghiotisadam · Member · Dec 22, 2009 at 10:37 pm
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@timethief: user wrote “I would be grateful to get input from the forum as well”.
timethief · Member · Dec 22, 2009 at 11:22 pm
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YIKES! You’re right :( But how can we help with something we cannot see? Also note that there are forum threads indicating PNG images turn black.

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