Policy Comment – CSS Upgrade for Existing Premium customers.
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Dear WordPress –
I am writing to request that you reconsider charging me $30 per year to edit my theme’s CSS.There are several reasons why I would appreciate that you do this.
1. I am already paying for a premium theme and wordpress hosting. The second blog is a test blog.
2. This new policy of charging for CSS edits is not reflected on the theme description page or on the theme showcase page. This is deceptive. If I wanted a second premium theme, I would have paid for it.
Nothing here about the $30 fee:
http://theme.wordpress.com/themes/eventbrite-single/The idea that I would find out about this fee by looking at a submenu is unacceptable, particularly because it represents a departure from your past policies, which allowed users to edit CSS on free themes. I did this extensively in the past with you Twenty-Ten theme.
Please give me credit to create a second blog where I can edit the CSS.
Otherwise, I am requesting that you update your themes showcase and the Eventbrite theme page to reflect that a $30 “CSS Access Charge” be added to nonpremium themes.
thanks
KateThe blog I need help with is: (visible only to logged in users)
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The Custom Design upgrade is already listed in the standard upgrades page. All upgrades are PER BLOG. You can buy however many upgrades for Blog A you want, but Blog B will still have to pay for its own upgrades.
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Available upgrades > http://en.support.wordpress.com/upgrades/
Custom design > http://en.support.wordpress.com/custom-design/I’m not sure if the Custom Design upgrade is for me. Can I try before I buy?
Yes! If you haven’t purchased the upgrade yet, go to Appearance → Customize, click the Custom Design menu link, and click the Try Now button. The CSS panel has an editor where you can paste CSS code and preview the changes in the live preview area on the left. The CSS changes you try before purchasing the upgrade will only be visible to you, so you can test and edit to your heart’s content.
If you’d like to preview your custom colors, fonts, or CSS with a different theme, but without changing the appearance of your live blog, you can use the Live Preview link below any theme on the Appearance → Themes page in your blog dashboard. http://en.support.wordpress.com/custom-design/#frequently-asked-questions
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With the exception of the Guided Transfer, all upgrades are per year and per blog. http://en.support.wordpress.com/upgrades/
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I’m looking at the below. It says nothing about the $30 fee either:
http://theme.wordpress.com/customize/help/
I’m sorry, but omitting it on that page is pretty misleading.
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I’m wondering if you are confusing WordPress.com with WordPress.org?
As long as I’ve been using WordPress.com (almost 6 years), there has been a charge to apply Cascading Style Sheets. Back then, there were only free themes available, but in order to show custom styling there was a charge for each blog.
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I’m quite sure that the pages below do not say anything about upgrade charges $30. This is misleading.
http://theme.wordpress.com/customize/help/
http://theme.wordpress.com/themes/eventbrite-single/Please update.
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Pages not about customizing CSS, like the Eventbrite theme page, don’t have the information that the CSS upgrade is paid.
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My suggestion is to hire a web host for the second blog and set up a self hosted WordPress.org install. Then you can do your CSS editing on any theme free of charge.
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1. The theme page makes bold claims such as the one below, while omitting key underlying information needed to accomplish the results:
“Make it Your Own
We built this theme have ton of flexibility and customization options so you can build your own event brand or identity.”
I would say that if upgrades are needed to realize that benefit, they should be disclosed.
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They’re not. The Theme Options are built in. If you want to go beyond the Theme Options that come with the theme, you need the CSS upgrade. See the part that says “You can find how to set these pages by going to your Theme Options page under Appearance >> Theme Options or visiting our theme support page.”? Do that.
Also see the large blue and white bar across the bottom of the page that says “Change Fonts, Colors, or add your own CSS with the Custom Design upgrade.”?
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Right and do suppose that Staff change the wording to suit you.
You would still have the same situation before you and I’m sure you don’t want to waste you time typing here when you could be editing the blog. So how about we just make sure Staff ready your suggestion so you can get on with your blogging? -
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http://theme.wordpress.com/customize/help/
http://theme.wordpress.com/themes/eventbrite-single/The first link mentions “upgrade” three times.
The second link mentions “upgrade” only once (in the bright blue highlighted headline) above the suggestions of what you could possibly do with the theme you purchased. The same text is shown at the bottom of all the themes.It’s unfortunate that this was not clear to you.
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Let’s say I wanted to change *1 line of code* – for example, the font size.
Am I correct in saying that I would have to pay the same fee ($30) as a person who wanted to rewrite the entire stylesheet?
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Yes, you would.
Think of it like having a subscription for cable television. You watch only one program each week, and a friend of yours never turns off her TV. You each pay the same rate, and you each choose what to watch. If you don’t pay for the subscription, then service is cut off. The question is, who loses more? You with discriminating tastes, or your friend who never sleeps for fear of missing something she paid for?
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Is moving on on the agenda here or is nit picking the agenda? It sure looks like the latter to me as the policy is not going to change a single iota. I’m amazed one would waste this much time shouting into the wind.
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You can change the font and the size of the text within your posts for free, by using HTML code. You need the upgrade to change it for titles, widgets, etc.
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@ timethief
Not sure how to move on here. The pricing model is flawed.
The CSS “help” here is flawed:
http://theme.wordpress.com/customize/help/
A “put up or shut up” response is not very helpful.
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