Pop up error

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  robynevershed13gmailcom · Member · Feb 8, 2020 at 1:46 pm

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  I have a pop up error and I need some help to fix it please, Does anyone have advice?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Feb 9, 2020 at 9:30 pm

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  Hi there,

  What pop error are you we receiving? I do not see any pop up widgets connected to your account – is there a particular page that you are experiencing this on? Also, what is the error message?

  Please let us know and we’ll be happy to look further into this for you.

  Thanks,

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  robynevershed13gmailcom · Member · Feb 9, 2020 at 9:41 pm

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  When you go into robynswriterscorner.wordpress.com press edit on one of my stories and there you will see a picture of two guys holding tools, it will say “we’re sorry, an error has occurred.”

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  staff-doublebassd · Staff · Feb 9, 2020 at 10:49 pm

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  Hi there,

  I tested it on my end and was able to get to the page edit whenever I clicked the link. Have you tried logging into your account under a different browser to see if you receive the same error message? If not please try and let me know if still have issue – this issue may be browser related, and I’m trying to eliminate that as the source of the issue.

  Thanks,

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  robynevershed13gmailcom · Member · Feb 10, 2020 at 12:19 am

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  I just tried it on google and the same error message is still there.

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  robynevershed13gmailcom · Member · Feb 10, 2020 at 12:47 am

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  I also tried Yahoo, Firefox, and chrome as well and they all have the same message.

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  kokkieh · Staff · Feb 10, 2020 at 5:27 am

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  When you go into robynswriterscorner.wordpress.com press edit on one of my stories

  So this only happens if you click the Edit link on the site itself? That’s correctly loading the editor for me, no errors.

  Are you able to access the editor if you go to My Site ->Site ->Posts and edit it from there instead?

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  robynevershed13gmailcom · Member · Feb 10, 2020 at 1:42 pm

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  Yes, it only happens when I press edit itself.

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  robynevershed13gmailcom · Member · Feb 10, 2020 at 2:00 pm

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  No, I do not have access to the editor.

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  staff-mckluskey · Staff · Feb 10, 2020 at 2:45 pm

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  Hmm, there is nothing wrong with your site so it seems like a local issue, either related to your browser or the internet connection. You mentioned that this happens on other browsers as well so it would be interesting to see if this happens when you’re connected to a different internet source, like your mobile 4/5g or a coffee shop wi-fi.

  Also, can you edit your posts from this link? https://robynswriterscorner.wordpress.com/wp-admin/edit.php

  Also, you may want to try our desktop app that allows you to work on your site without the use of any browser:

  Desktop Apps