Pop Up Hack

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  knowmadadventures · Member · Sep 20, 2022 at 6:31 pm

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  Our site has been hacked – we have a chat popup with a topless woman on it.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staff-blorbo · Staff · Sep 20, 2022 at 6:32 pm

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  Hi there, I’m sorry to hear that, but I don’t see any WordPress.com sites under your account here.

  Would you please share the URL of the site you’re referring to?

  Once we know that, we should be able to help or at least direct you to the folks who can.

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  knowmadadventures · Member · Sep 20, 2022 at 6:34 pm

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  Thank you! Knowmadadventures.com

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  staff-blorbo · Staff · Sep 20, 2022 at 6:39 pm

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  Ok, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with GoDaddy.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  With that said, carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures and start backing up your site.

  Your hosting provider’s support team may also be able to assist.