Pop-up spam on mobile

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  boneorchards · Member · Oct 7, 2018 at 5:29 pm

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  Here is a screenshot of what I’m getting on my iPhone when I try to access my blog while not logged in. I have a paid plan. Is there a way to fix this?

  The site is here.

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Oct 8, 2018 at 12:12 pm

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  Hi there,

  Is this when trying to access the home page at https://deadbell.com/ or a specific post or page? Does the page load at all before that pop-up appears?

  Based on your screen shot you’re also being redirected to a different site, correct? Can you copy the full URL of the site and give that to me?

  Lastly we’ll need some info on your device, as this only appears to be happening in very specific cases. Can you please tell me what model iPhone you’re using, as well as which version of Safari?

  Also please go to http://supportdetails.net/ and take a screen shot of that page. Upload that directly to your media library at http://deadbell.com/wp-admin/upload.php. We specifically need your IP address that will appear there. Please don’t post your IP here in the forum, or at a public Imgur link. I’ll be able to find it in your media library and will let you know here once I’ve recorded it on our end so you can delete it again from there.

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  boneorchards · Member · Oct 8, 2018 at 12:46 pm

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  The home page starts to load, but if I start scrolling down the pop up appears. The only way out is to exit the browser.
  This is the full url of the page that comes up: https://www.2365478.com/index/valid?jkhjkhetjkewhkjth=d8f7317e775856e4f5f387cd9624cddf_6d1a9d467c7b244488c7d4359251fac0_ODU0_MTUy_MTYx_MA==_cHViaWQ9YW9sXzM2NTkzNyZzaWQ9MQ==_Mjk2XzIwMTgxMDA4MjAzOA==_aHR0cHM6Ly93d3cuMjM2NTQ3OC5jb20=_VVM=_MTUzOTAwMjMyMQ==&mk1=&pubid=aol_365937&sid=&source=#

  I’m using an iPhone 6, which I updated after learning about this issue, but that didn’t fix it. I’m using whichever version of Safari the phone uses.

  I uploaded a screenshot with my IP address.
  Thanks for looking into this.

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  rogp555 · Member · Oct 8, 2018 at 2:19 pm

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  That’s happening on my site too, on an iphone 5s (redirecting to the same site), and my users are reporting they are getting security alerts on various devices, so it’s not device specific. A rogue advertisement running on wordpress that needs removing by the admin?

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  supernovia · Staff · Oct 9, 2018 at 12:59 am

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  @boneorchards thank you — we’re sending those details to our ads team.

  
  @rogp555 can you send the same details @kokkieh asked for?