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  kitnaylor · Member · Mar 28, 2016 at 7:40 pm

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  I purchased and downloaded a theme but now I can’t find it and I can’t remember the name. It was one of the most popular at the time (maybe six months ago). Title may have included ‘Dream’-something. How would I find it on my Mac?

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  timethief · Member · Mar 28, 2016 at 7:44 pm

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  What is the exact URL starting with http:// of the site you refer to please?

  And, exactly which username account registered that site?

  I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting. And, that is why we are all prompted to provide the relevant URL when we create a new thread.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin.

  I believe you are posting to the wrong support forum. We cannot upload any third party themes into wordpress.COM hosted sites. https://en.support.wordpress.com/themes/#uploading-custom-themes We can use these themes only https://wordpress.com/themes/ and there is no upgrade that changes that.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/