Possible DNS conflict

  • Unknown's avatar
    winchesterculturalcouncil · Member ·

    Our website is inaccessible to some people, and it might be due to an earlier domain mapping arrangement with wordpress.com. Could it cause a problem that the wordpress name servers, e.g., ns1.wordpress.com return a different IP address than other nameservers? The domain is winchesterculturalcouncil.org.

    Several years ago our site was mapped to a domain that was registered elsewhere. After the name servers were directed elsewhere, nobody changed the domain mapping with wordpress.com until recently – I believe we continued to pay the $13 annual fee until a couple weeks ago, when I canceled the domain mapping. I wonder if the wordpress name servers now have stale information for winchesterculturalcouncil.org that is causing failed DNS lookups.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    smitsahatiya · Member ·

    Hi there,

    The site winchesterculturalcouncil.org doesn’t shows up any hosting with WordPress.com that check here : https://whois.icann.org/en/lookup?name=winchesterculturalcouncil.org.

    I still can see that your hosting services are with InMotion Hostings. The nameservers are pointed towards :
    NS2.INMOTIONHOSTING.COM
    NS1.INMOTIONHOSTING.COM

    Are you sure that you have signed up with WordPress.com and not trying to setup your site with the free source software WordPress.org ?

  • Unknown's avatar
    winchesterculturalcouncil · Member ·

    Thanks for your response! The inmotionhosting.com nameservers are what should be used. However,

    nslookup winchesterculturalcouncil.org

    gives

    Non-authoritative answer:
    Name: winchesterculturalcouncil.org
    Address: 198.46.81.164

    whereas

    nslookup winchesterculturalcouncil.org ns1.wordpress.com

    gives

    Name: winchesterculturalcouncil.org
    Address: 192.0.78.24
    Name: winchesterculturalcouncil.org
    Address: 192.0.78.25

    The reason this concerns me is that I get many complaints that the website winchesterculturalcouncil.org cannot be reached (Chrome ERR_NAME_RESOLUTION_FAILED). For a commonly accessible example, the W3C validator can’t access the site (link http://validator.w3.org/check?uri=winchesterculturalcouncil.org).

    As far as I can tell, all of the Inmotionhosting.com DNS settings are correct; their tech support can’t find any issues. The only difference between this domain and others that work fine is that it has a history as a mapped domain at wordpress.com.

  • kokkieh · Staff ·

    Hi there,

    The domain being hosted here previously will not have any effect – we lost all control over that domain the moment you cancelled the domain mapping upgrade with us.

    If the domain is still pointing to us in any way, that’s happening from either your domain provider, or whoever is currently managing the domain’s DNS, and from what I can see there’s definitely a problem – running a dig query I don’t see either A or NS records for your domain.

    Please contact your hosting and/or domain provider for help with this. We’re not able to do anything about this form our end, as we no longer control your domain’s DNS.

  • Unknown's avatar
    winchesterculturalcouncil · Member ·

    But isn’t it odd that

    dig @ns1.wordpress.com winchesterculturalcouncil.org

    gives

    ; <<>> DiG 9.8.5-P1 <<>> @ns1.wordpress.com winchesterculturalcouncil.org
    ; (1 server found)
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 20059
    ;; flags: qr aa rd; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 0
    ;; WARNING: recursion requested but not available

    ;; QUESTION SECTION:
    ;winchesterculturalcouncil.org. IN A

    ;; ANSWER SECTION:
    winchesterculturalcouncil.org. 300 IN A 192.0.78.24
    winchesterculturalcouncil.org. 300 IN A 192.0.78.25

    ;; Query time: 13 msec
    ;; SERVER: 198.181.116.9#53(198.181.116.9)
    ;; WHEN: Wed Jul 17 23:38:39 EDT 2019
    ;; MSG SIZE rcvd: 79

    The nameservers for wordpress.com give a different result than the canonical nameservers – from, e.g., ns1.inmotionhosting.com

    I have contacted InMotion Hosting (the ISP and custodian of the domain) several times and they insist that there is no problem. I’ve hosted several other sites with them and never experienced this issue before. So I’m looking at all possibilities!

    Thanks.

  • fstat · Staff ·

    Hi there,

    This is definitively an issue on your domain’s registrar end and they are the only ones that can fix it.

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