Possible miss charge and cancelling
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Hello,
I’m a little confused. I started on free WordPress and though it was what I needed so paid for the next up plan, but it didn’t have what I needed so I went to the business plan. I was charged the $47.88 for the personal plan and then when I upgraded I got charged $81.12 for the new plan, why didn’t it subtract what I had already paid, since I upgraded?I spent more time playing around and trying to get my website to what I wanted and WordPress is a little too powerful and complicated for what I’m going for. I cancelled the plans and am only being refunded $64 of the total $129 I was charged.
Can you please clarify these discrepancies?
Thank you
JuliaThe blog I need help with is: (visible only to logged in users)
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This is actually for julialynnphotographyca.wordpress.com
Exactly which username account registered that site and purchased the upgrade?
You have to be logged in under it.
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi Julia,
I had a look at your account and there were two purchases:
1. A Personal plan
2. A Premium planYou had been partially refunded for the Premium plan but I’ve now refunded both plans in full.
Refunds usually take about a week to process and show up on your statement. You can view, print or email yourself a copy of the refund receipt from your Billing History here:
https://wordpress.com/me/purchases/billing
Come back to me if you have any questions.
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