possible redirect loop/mess
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I’m new, and think I’ve got my redirects all mixed up. I’ve a site on wp.com (jakeyday.wordpress.com) that I was hoping to map to jakeyday.com that was recently purchased through namecheap. What I didn’t realise when I started the redirect that the person I’m trying to help set the jakeyday website up, hadn’t actually paid for hosting. They have now – through Namecheap. I’m now trying to install wordpress, but I’m having problems – and suspect that my redirects are the problem. Is there anything I need to send you guys to help? Can you help? Jakeyday.com and jakeyday.wordpress.com are both not showing anything when entering as URL. One of them should work but I can see from the activity at the bottom that it’s just going round and round between the two sites. Any help you can provide will be hugely appreciated.
The blog I need help with is: (visible only to logged in users)
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Hi there. What exactly do you want to do? Do you want to use the WordPress.com site jakeyday.wordpress.com with the custom domain Jakeyday.com, or do you want to set up a completely self-hosted site on the custom domain?
If you’re trying to set up a self-hosted website you need to download and install the WordPress.org software to that domain. Right now the site redirect is redirecting to a domain that has no website installed on it, that’s why you don’t see anything. For help in installing and building a WordPress.org site you need to post in the WordPress.org forums as we can’t help you with that here. WordPress.com and WordPress.org are completely separate and different: http://en.support.wordpress.com/com-vs-org/
If you want to use the domain with a WordPress.com site, then you don’t need to buy hosting as you get free hosting with WordPress.com. You must also buy the domain mapping upgrade, not the site redirect, to connect the custom domain to the WordPress.com site. http://en.support.wordpress.com/domains/map-existing-domain/
If domain mapping is what you actually wanted to do, let us know so we can help you further. If you’re trying to do the self-hosted site, post over at WordPress.org so they can help you there.
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I think I may have paid for redirect, when mapping is what I needed. I’ve since deleted the wordpress site but think it might still be redirecting somehow as I’ve downloaded wordpress on namecheap, but can’t open the admin dashboard. it keeps entering “?from=@” at the end of wp.admin. Have I still got something on wordpress.com that might be causing this problem.
What I’d originally hoped to happen was that anyone going to jakeyday.com would see the jakeyday.wordpress.com site without knowing it was done on wordpress…
Thanks for all your most useful help thus far…
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The first site I did using worpdress.org is lookingupbook.org, but this new site was meant to cost as little as possible hence why I thought a basic template on wordpress.com was the way to go. If that makes sense.
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Hi @jonathanrbain,
I think there’s some confusion here on the difference between WordPress.org and WordPress.com. Just to clarify, you had a site setup at jakeyday.wordpress.com. Then, you mapped the URL jakeyday.com to that site. When done correctly, that will host your domain jakeyday.com at WordPress.com.
You also mentioned Namecheap, which sounds like you’re trying to setup a self-hosted site using WordPress.org software.
To clarify, WordPress.com and WordPress.org are separate entities. The difference is broken down here:
Can you give that a read through? Once you know what direction you want to go, I’m happy to help more! In the meantime, I’ve refunded your £9.00 purchase since you deleted jakeyday.wordpress.com.
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Thanks for the refund, I appreciate the gesture as it was my error in that I probably bought the wrong thing, i.e. redirect when I needed mapping.
I do know the differences between the two WordPress, and have now decided to start again using .org again as I can do more with it.
I’m having problems with namecheap now as I think all my old wordpress.com files were uploaded as I saved them as an eml file as I read that in some instructions at some point. I’ve emailed Namecheap support now so hopefully they can fix me as I can’t get to my control panel for the new site. I have installed .org using their 1-click Softaculous install method but suspect the original files from the .com version of the site are there. I may also have done something with the directories as the 2nd intallation said dir wp already exists, so I just blanked that field and it installed. Looking at the dates, it suggests there’s 2 lots of data in there.
I realise this is now a namecheap thing but thought I’d share anyway in case you knew of a quick way to reset it…
Thanks again. Impressed with your support, very much.
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I realise this is now a namecheap thing but thought I’d share anyway in case you knew of a quick way to reset it…
I think the best place to get an answer on that will be the .org forums: http://wordpress.org/support/ If you don’t already have a username on that forum, click the register button in the upper right corner so you can post in that forum.
You can also search the support documents at that site for a solution. Sorry I can’t provide you a direct link to the right document, but as we’ve pointed out the two platforms are completely separate and I’m not at all familiar with the support documents over there, nor the platform itself.
Hope you get this fixed soon.
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If Namecheap is unable to help, Kokkieh is right in that the WordPress.org support forums would be a great place for support. Since I don’t have access to your self-hosted files, I’m a bit limited in how much I can help. However, if there’s anything else you need on the WordPress.com side, please let me know!
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