Possible site hack or malware – PLEASE HELP

  • Unknown's avatar

    Can someone please help me. I’m not very experienced with websites and this one really has me confussed and very frustrated.

    When I go to view my website a weird page comes up saying my domain has expired, but it hasn’t, it’s actually valid untill March 2017.

    Here is the link to my website – http://www.cecileknight.com

    Has anyone seen this before??

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    I do not believe your problem has anything to do with your blog.

    I looked your domain up on a WhoIs database and it appears to have expired. Registrar Registration Expiration Date: 2015-11-11T22:25:02.00Z

    https://who.godaddy.com/whoisstd.aspx?
    (type your domain name into the box to retrieve the info)

    It looks like you need to work with Enom.com to reactivate your underlying domain name.

  • Unknown's avatar

    oops. More info. I checked your domain on Ecom and it looks like you may have purchased it from Webs.com? Hopefully you remember setting up an account with them when you originally purchased your domain. Best of Luck.

    cecileknight.com is Registered with one of our resellers
    Please contact our reseller for assistance. Here’s how to reach them:

    Provider Information:
    Webs, Inc
    http://members.webs.com/Members/Domains/?utm_content=eNom&utm_campaign=DomainRenew&ss=DomainRenew_email&utm_nooverride=1

    1100 Wayne Avenue
    Silver Spring , MD

    +1.3019609078
    +1.3019609010
    (email visible only to moderators and staff)

    For additional assistance, please call 1 (425) 274-4500 or
    Submit a Ticket in our Guest Help Center.

    Thanks,
    eNom Support Staff

  • Unknown's avatar

    That is very helpful. Thank you so much for your help. I am taking steps with both of your suggetions to fix the issue.

    Regards.

  • The topic ‘Possible site hack or malware – PLEASE HELP’ is closed to new replies.