Post Publish/Support
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I can’t publish or update new post.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
The WordPress.org forums are a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forum/how-to-and-troubleshooting
You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and could also be able to help you here.
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I can’t publish post in WordPress. when I try it says “Updaitng failed. the response is a valid *JASON response.”
What can I Do now? -
Hi there,
As helper-heroponriki explained above, your site is not hosted on our servers, so we don’t have any control over how the editor on your site works. Your site is connected to your WordPress.com account via a plugin called Jetpack, but that just allows you to manage your site from this account. The site itself is installed on your hosting provider’s servers.
Please ask the WordPress.org who makes the WordPress software for advice on how to troubleshoot whatever is causing this error.
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