Post Thumbnail is not showing while sharing in whatsapp

• 

  chandanbiswas · Member · Aug 9, 2019 at 10:09 am

  • Copy link
  • Add topic to favorites

  Post Thumbnail is not showing while sharing in whatsapp. Featured image is set.

  Example:
  https://chandanbiswas.wordpress.com/2018/12/31/transhimalaya/
  https://chandanbiswas.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Aug 9, 2019 at 1:06 pm

  • Copy link

  Hi there,

  We have no control over whether or not WhatsApp shows an image for your site. The image is correctly set in your post’s HTML headers, but if WhatsApp doesn’t use it, there’s nothing we can do about it. We cannot force WhatsApp to use the information that’s already there.

• 

  chandanbiswas · Member · Aug 9, 2019 at 4:06 pm

  • Copy link

  I don’t think that the problem here is with Whatsapp. Whatsapp is showing thumbnail for every other website i.e. Wikipedia, google even other wordpress free/paid websites. Even other site managed by me, it’s getting really frustrating!

  I don’t know a lot about coding. But is there a possibility to have a glitch in somewhere else?

  I know I’m asking for a lot. But I’m really looking for a solution.

• 

  chandanbiswas · Member · Aug 9, 2019 at 4:13 pm

  • Copy link

  Is there a possibility to have problem with the ‘featured image’ file?

• 

  supernovia · Staff · Aug 9, 2019 at 4:53 pm

  • Copy link

  @chandanbiswas The featured image is working. You can test it here:

  https://developers.facebook.com/tools/debug/sharing/

  And here:

  https://cards-dev.twitter.com/validator

  I don’t think WhatsApp has an online debug tool, unfortunately. But if the image is working everywhere else and just not there, you might ask them for help. You might also ask a friend if the image works on their app to see if it’s just a problem with your phone’s installation.

  Hoping that helps!