postcode not recognised

• 

  allesbiologisch · Member · Sep 28, 2016 at 8:12 pm

  • Copy link
  • Add topic to favorites

  Hi i’m having problems to pay for an upgrade. I keep receiving the message that the postcode is wrong an can’t be validated. I tried everything: with a space and without with a – in between etc etc. no luck. I live in the netherlands (used te Dutch version of WorldPress) but are paying with a British cc (i did change country to UK).Please help.

  The blog I need help with is: (visible only to logged in users)

• 

  mariahpierson · Member · Sep 28, 2016 at 8:48 pm

  • Copy link

  Hi there,

  I will add the modlook tag to this post so that someone on Staff can look in to this further and assist. Please be patient while waiting for someone to get back with you.

• 

  staff-doublebassd · Staff · Sep 29, 2016 at 1:47 am

  • Copy link

  Hi there,

  Are you receiving the Make sure this is a valid postal code error?
  If so, I’d like to take a look and see if there is any issue on our end.

  I’ll email you privately for your postal code information so that we can check and see if we receive the same error.

  Please let me know if you have any questions.

  Thanks!

• 

  naughtypossum · Member · Oct 12, 2016 at 7:36 am

  • Copy link

  I’m having the exact same problem! I’ve tried a number of variation but no luck! Please advise!

• 

  staff-doublebassd · Staff · Oct 12, 2016 at 4:59 pm

  • Copy link

  @naughtypossum,

  Are also you receiving the Make sure this is a valid postal code error? Let me know!

  Thanks!

• 

  naughtypossum · Member · Oct 14, 2016 at 11:31 am

  • Copy link

  yup that’s the message that comes up!

• 

  staff-doublebassd · Staff · Oct 17, 2016 at 5:39 pm

  • Copy link

  What postal code are you inserting into that field?

• 

  1920sberlin · Member · Nov 14, 2016 at 1:39 pm

  • Copy link

  Same here.
  I use a regular Dutch postcode, 4 numbers and 2 letters, but get “Make sure this is a valid postal code” message and can’t proceed.

• 

  staff-doublebassd · Staff · Nov 14, 2016 at 5:21 pm

  • Copy link

  Hi there,

  Are you putting a space in the postal code when you’re inserting it into the field (ex. BS1 6EG)? The space is needed when inserting the post code.

  Thanks!