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  shelbycourtland · Member · Jun 14, 2016 at 8:10 pm

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  comments, error message,

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  timethief · Member · Jun 14, 2016 at 8:12 pm

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  Specific information is required. Your login information applies only to sites that are hosted by wordpress.COM. If you are referring to a site that is not hosted by wordpress.COM then we cannot help with that issue.

  What is the exact URL starting with http:// of the wordpress.COM hosted site you refer to please?

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  timethief · Member · Jun 14, 2016 at 8:15 pm

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  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you are referring to a site that is not hosted by wordpress.COM, and if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/