Posting Instagram Pics on my site

  • Unknown's avatar
    javajeweler · Member ·

    I had Instagram connected with my site so that new IG pics would show on one of my pages. They are currently not showing. When I try to reconnect I get this message: There was a problem exchanging an Instagram access token for a long lived one. I don’t know what to do with that

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    There’s a connection issue that has originated from Instagram’s end that is affecting embeds and other Instagram integrations. This is affecting not only our services but plugins and other website software as well unfortunately, so it’s a widespread issue due to some change or outage on Instagram’s end.

    This resource is intended for developers, but for example here is one issue that has been reported to Facebook (who also owns Instagram) to make their developers aware of the situation so they can resolve it: https://developers.facebook.com/support/bugs/507909507159962/?join_id=fbc5364a05f3b8

    Our developers are keeping a close eye on this and will make any necessary adjustments once the issues are resolved on Instagram’s side, if there are any. For now we’ll need to wait until Instagram makes changes on their end before our integrations will work again.

    I hope that clarifies things!

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