Posting with Facebook

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  lecarrefourqc · Member · Jul 4, 2023 at 2:23 am

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  Hi!

  We are having some trouble with the Jetpack Social. Our articles don’t post automatically on Facebook has usual. The account is connected. I’ve disconnect and reconnect the account but it doesn’t work. Do you have experience the same problem? Do you have a solution?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  mountaingoat76 · Member · Jul 4, 2023 at 1:05 pm

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  Hey @lecarrefourqc,

  While researching your issue, I came across a similar case on the WordPress.org forums related to a self-hosted WordPress website. You may find the suggested troubleshooting process outlined in these forums applicable to your situation:

  https://wordpress.org/support/topic/jetpack-social-media-auto-publish-not-working-anymore-2/

  It appears the issue you’re experiencing with Jetpack Social might be due to a conflict with another plugin. As a method of troubleshooting, I suggest the following steps:

  1. Disable each plugin one-by-one.
  2. After one plugin is disabled, test to see if the Jetpack Social issue is resolved.
  3. Repeat the steps until you’ve isolated the problematic plugin.

  This process of elimination will help determine if another plugin is interfering with Jetpack Social. If you can identify the conflicting plugin, you may then reach out to the respective plugin developer. Informing them about the issue will allow them to work towards a solution.

  Hope this helps as a first step towards resolving your issue!

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  dragstor · Member · Jul 4, 2023 at 1:20 pm

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  Hi there! 👋🏼

  We are having some trouble with the Jetpack Social. Our articles don’t post automatically on Facebook has usual. The account is connected. I’ve disconnect and reconnect the account but it doesn’t work. Do you have experience the same problem? Do you have a solution?

  Thank you for the details!

  As @mountaingoat76 suggested, you could try the suggested troubleshooting steps.

  Additionally, given that the site you’re inquiring about is a self-hosted WordPress site and us not being able to troubleshoot it properly, it’s best to reach out for help either via the WordPress.org Forums or contact Jetpack Support:

  • https://wordpress.org/support/forums
  • https://jetpack.com/support/jetpack-social/facebook/
  • https://jetpack.com/contact-support/

  I hope this helps! 😊