posts have disappeared and new one not showing
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With a domain transfer, the transfer is initiated by the “winning” registrar. Before the transfer can take place, someone has to login to the domain manger via your WordPress.com login, unlock the domain, and submit a transfer code, then acknowledge the transfer via e-mail.
I’ll ask for some other opinions here on possible options.
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Hi kraftbj
I can assure you that I definitely didn’t do any of that. I didn’t even know the domain name was with anyone other than wordpress until you said.
I followed the instructions that I was initially given by your colleague and expected it to work from the domains page in the dashboard but it hasn’t even though it confirms ‘New DNS records saved’ they are not being updated fully.
I really am at loss with this….. but thank you for dealing with it.
Kind regards
Tracy
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I’m waiting to hear back from GoDaddy to confirm the circumstances of the transfer.
That said, since it is registered elsewhere and WordPress.com can’t make changes to the domain settings, the best immediate option would be to start using your WordPress.com address, instead of your domain, in the meantime. The address http://tracygracedesigns.wordpress.com/ displays the site as you’d expect.
Since you don’t have any knowledge of the transfer, the most likely scenario is that someone with access to your e-mail and/or your passwords initiated the transfer, setup (and is paying for) hosting with another service, and made the copy of your site to appear on the other hosting service.
Any chance a business partner, friend, etc who is helping you out could have made these changes?
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Hi kraftbj
Firstly, I can’t stress enough that it was not me or anyone I know that has made the transfer that you refer to.
Secondly, I rang the go daddy support number on Saturday night and they confirmed categorically that they can’t up date the name servers and that wordpress do indeed buy the domain names from them but then wordpress do their own support so godaddy have no access to the account.
This is the second time I have contacted them and they say the same thing, which is wordpress need to update the name servers.
Now whilst I fully appreciate that you are trying to help sort this out, I believe that wordpress bought the domain from godaddy which would explain why I know nothing about godaddy until this problem has arisen and why it is registered as private. Apologies but I dont agree with your most likely scenario.
Basically I have paid for a domain name that I have no access to or can use through no fault of my own. I have used this domain name on all the literature (paper and electronic) to promote my event and now it is useless.
Godaddy gave me an email address of support@wordpress.com and advised me to send an email there to ask for the name servers to he updated because they absolutely cannot do it. I did this and still dont have a reply 2 days later.
I am being batted back and forth between wordpress and godaddy and quite frankly it is not very fair and incredibly frustrating to keep repeating the same thing for a week now.
Is there somewhere this problem can be escalated to enable it to be sorted once and for all?
Tracy
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Hi Tracy,
The e-mail was received and I’m happy to continue the conversation there.
In short, the domain is no longer in our portfolio, so we can’t change the nameservers. We simply don’t have the access to do so.
I am waiting to hear back from GoDaddy regarding the transfer to determine if there was an error on their end somehow.
I’ll respond to your e-mail now and we can keep going there.
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