Posts Subscription

simplex11 · Member · Jul 17, 2020 at 7:01 pm
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When editing, I can see the subscription box and in the preview (or site) the box and subscription button disappear (see two screenshots in the Media section) a
staff-mckluskey · Staff · Jul 18, 2020 at 3:11 pm
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Hi there,

Have you already published the page where you added that block? If so, please share a link so we can check.
In general though, if you’re already subscribed, you will not see the field to input your email address and subscribe again.
simplex11 · Member · Jul 18, 2020 at 3:22 pm
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Hi,

Yes, published the page, logged out and in again. Didn’t help

Home page:
https://wordpress.com/block-editor/page/simplebutnoteasy70549312.wordpress.com/5

Site link:
https://simplebutnoteasy70549312.wordpress.com/

Thanks,
Jacob
kokkieh · Staff · Jul 20, 2020 at 5:25 am
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Hi Jacob,

It looks like there has been manual change to that block’s HTML after it was added, which causes the block to break.

Edit the page and click on the subscription form block. Then click the … icon in the block toolbar, followed by the option that says “Attempt block recovery”:

https://d.pr/i/JY302x

That will fix the block. Then click Update to save the changes.
simplex11 · Member · Jul 20, 2020 at 1:26 pm
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Hi,

I do what you say, but I don’t see the “Attempt Block Recovery” option

Jacob
supernovia · Staff · Jul 20, 2020 at 6:17 pm
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Hi Jacob, it looks like this:

As another option, you can just delete the block and start over.
simplex11 · Member · Jul 20, 2020 at 9:18 pm
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Hi,

As suggested, I deleted the block and recreated a new one

However, I have the same problem: What I see in the Edit mode disappears in the Preview and the Site view

Please give me a step by step procedure to make it right

Jacob
staff-blorbo · Staff · Jul 20, 2020 at 10:29 pm
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Would you please publish the block to a post or page so we can see the problem in action and work backwards from there?
simplex11 · Member · Jul 20, 2020 at 10:33 pm
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But it is published!
staff-blorbo · Staff · Jul 20, 2020 at 11:28 pm
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Oh whoops, sorry!

Yeah, the block is being modified in a way that invalidates it.

Would you please list out what you want the form to include, and we’ll see if we can create it as desired?
simplex11 · Member · Jul 21, 2020 at 9:25 pm
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Sure

I want it to be as it originally was. That is,
– A box for a reader’s email address, and
– Underneath it, the Subscribe button

On the right side, I will add the caption (in Hebrew): Receive posts to your inbox

Thanks,
Jacob
staff-blorbo · Staff · Jul 21, 2020 at 10:01 pm
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Would you please type out that caption here so we can just copy/paste it when we try to re-create your form as desired? :)
simplex11 · Member · Jul 22, 2020 at 12:09 am
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The caption is

קבלו את הפוסטים
לתיבת הדוא”ל

Many Thanks!
Jacob
kokkieh · Staff · Jul 22, 2020 at 5:39 am
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I’ve fixed the block for you by following the steps I gave in my reply above, and it looks fine now on your site.

You’ll notice it shows only a button, not an email field, because you are logged into a WordPress.com account already, so subscribing using this form will automatically subscribe the email address for your WordPress.com account. Any logged-in WordPress.com user will only see a button.

Logged-out visitors to your site will see a form to input their email address instead.
simplex11 · Member · Jul 22, 2020 at 1:39 pm
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Hi kokkieh,

I logged out and in again

Whatever steps you followed, the block is not fixed. I took a screenshot of how it looks now in Edit mode and the Preview has not changed from last time; that is, you see neither the email box or the button

Please look at my Media section to see what I mean

Jacob
staff-blorbo · Staff · Jul 22, 2020 at 6:24 pm
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It’s working properly as far as I can see.

Here is what I see when logged in to WordPress.com: https://d.pr/i/RfnnS1

This is correct, and its what my colleague is referring to. If you are logged in to WordPress.com, the email field won’t appear, because the email address in your WordPress.com account will be used.

In order for us to see what is being returned when logged out of WordPress.com, we’ll need you to make the site public: https://wordpress.com/support/settings/privacy-settings/
simplex11 · Member · Jul 22, 2020 at 7:06 pm
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Hi Macmanx,

Firstly, I made the site public

Secondly, how come you and I see different things?

Thirdly, the email field (+ button) appeared before when I was logged in (see screenshot in my Media section)

Lastly, even after launching the site, I still don’t see the email field or the button

Thanks,
Jacob
staff-blorbo · Staff · Jul 22, 2020 at 7:25 pm
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Ok, this is what I see when logged out, also good: https://d.pr/i/mjef8X

I don’t know why we’re seeing different things. I’m looking at https://simplebutnoteasy70549312.wordpress.com/ is that the site you’re looking at too?

If so, first please make sure that your browser is up to date: https://browsehappy.com/

If it is not, please try updating your browser or switching to a different browser.

If it is, please do these two things:

1. Try clearing your browser’s cache and cookies.

2. Try with all browser extensions or add-ons temporarily disabled.

Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.
simplex11 · Member · Jul 22, 2020 at 7:53 pm
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Hi Macmanx,

The problem was cache and cookies. As soon as I cleared the browser, I started to see what you guys see

Later on, I will arrange it more aesthetically, but for now problem solved

Thanks a lot,
Jacob

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