Potentially switching to wordpress
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Hi,
I switched my store to Shopify in September to scale our e-commerce. Unfortunately, there are several things that I am not happy with:
-Most features need a 3rd party add on
-Financial reports are messy
-Slow support response times
-POS limitationsI would love to hear how you wordpress and woocommerce could be an upgrade for us.
Our current website is http://www.purposesmoothieco.com -
First you’ll need to buy the Business or eCommerce plan, https://wordpress.com/pricing/
Depending on your needs, you’ll need one or more third party plugins.
With a paid plan you are entitled to live chat and email support, https://wordpress.com/support/live-chat/ -
Hi there,
-Most features need a 3rd party add on
If that’s an issue for you, then WordPress isn’t the tool for you either. The WordPress software is essentially just a content management system – a way to manage posts, pages, and media content on a website without having to code everything manually.
WordPress is at its core designed to be extended through third-party add-ons, commonly referred to as plugins. WooCommerce is one such plugin, which adds the product content type and order management features on the back-end, and cart, shipping and checkout options on the front end. WooCommerce can then be further extended with payment gateways for different payment processors and payment methods, shipping add-ons, and any other feature you want to have on your store.
You can see the add-ons sold through WooCommerce’s official marketplace at https://woocommerce.com/products/, but there are hundreds more options, if not thousands, available elsewhere online, including in the WordPress.org plugin directory at https://wordpress.org/plugins/
-Financial reports are messy
WordPress.com doesn’t come with any financial reporting built in, and WooCommerce only has basic reporting functionality. For financial reporting you’d need to extend WooCommerce with an accounting/reporting plugin that integrates with it and the payment gateway plugins you use.
-Slow support response times
Do you mean for the site itself? This depend on your hosting setup, more than anything else. If your hosting is poorly configured, your site will be slow, even if you’re using the best, most streamlined software there is.
That said, WooCommerce is known for its efficiency, and its ability to scale. There are stores running on WooCommerce that has thousands of products in their catalogues, and that have tens of thousands of visitors a day.
On the Business and eCommerce plans on WordPress.com our hosting is also optimised for running WooCommerce specifically – we are as close to an idea WooCommerce hosting environment as you’ll get anywhere on the web.
-POS limitations
Again this will depend on what POS system you use and what plugins exist to integrate WooCommerce with that system.
If you have any more questions about the WordPress.com plans and the features we offer, please let me know.
For questions specific to WooCommerce and add-ons for that software, you can find the WooCommerce support forums at https://wordpress.org/support/plugin/woocommerce/
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-Slow support response times
Just read this again. I missed the “support”, sorry.
Both our Business and eCommerce plan comes with 24/7 live chat and piority email support, and that support includes the WooCommerce plugin and all add-ons for that plugin sold on WooCommerce.com and indicated as supported by WooCommerce.
If you host a site with WooCommerce somewhere else, support for the free core plugin is provided in the forums I linked to above, while you can reach support for any plugin you buy in the WooCommerce.com marketplace via the support contact form on WooCommerce.com.
Neither we nor WooCommerce support, provide support for plugins that aren’t listed in the WooCommerce.com marketplace, as we cannot provide support for sotfware that we didn’t make, and don’t control how it works.
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