Premium

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  mattweil11 · Member · Mar 14, 2017 at 8:21 pm

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  I recently ordered a premium plan an hour ago, but there was a glitch. Your site took my money and I didn’t get the plan because my connection was bad. I don’t want my money back, so can you guys put my site as what I paid​ for?
  Thanks,
  Matt

  The blog I need help with is: (visible only to logged in users)

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  thebud15 · Member · Mar 14, 2017 at 9:50 pm

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  Hey! I’ll add modlook to the sidebar tags so that a staff member can look into this for you.

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  mattweil11 · Member · Mar 14, 2017 at 10:20 pm

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  ThankYou!

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  timethief · Member · Mar 14, 2017 at 10:23 pm

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  @mattweil

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  Refunds https://en.support.wordpress.com/refunds/ are time limited.
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.

  Staff will be asking for your details pertaining to the upgrade purchase so I suggest you state them now to avoid any delays.

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  staff-doublebassd · Staff · Mar 14, 2017 at 10:26 pm

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  Hi there,

  I checked the account that you are contacting us from and there is no history of a charge under the account. Is this the same account that you attempted to purchase the upgrade from?

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  mattweil11 · Member · Mar 15, 2017 at 12:12 am

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  Yes, this is the same account that I tried to order from. As I said, there was, I guess, a glitch, where it took my money and I didn’t get the plan. Can I get a refund and order again?

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  staff-doublebassd · Staff · Mar 15, 2017 at 4:02 pm

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  I can’t process a refund that isn’t posted in our system – there is nothing under your account. We usually receive notification of a process even there was an error during transaction. There’s not even anything in our error log. If you can provide me a receipt of proof that you were charged, we can look into it.

  Thanks,

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  mattweil11 · Member · Mar 15, 2017 at 7:40 pm

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  Sent from my iPad

  >

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  staff-doublebassd · Staff · Mar 15, 2017 at 8:25 pm

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  Feel free to take a screenshot of the charge and upload it to your media library. I can access it from there.
  Thanks!