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  qendrimzo · Member · Jul 31, 2023 at 2:29 pm

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  Hi, I just canceled my premium membership. Can you check if i did it right, and do i get my money back?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 31, 2023 at 8:25 pm

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  Hi there,

  I have cancelled the upgrade and issued a refund for your original purchase amount. You can see a receipt confirming this refund here:  https://wordpress.com/me/billing

  You can expect to see the funds in your account, but it can take a billing cycle or two depending on your institution. I can confirm the refund was processed on our end, but you may also wish to contact your credit card company to confirm.

  More info: https://wordpress.com/support/refunds/#when-do-i-get-my-refund

  Also if you don’t mind my asking, what prompted your cancellation? I see you upgraded quite recently so I was wondering if you had some issue regarding your site or the upgrade? I see this is your first outreach to us, and if it’s not too late we’re happy to take a closer look.

  Thanks!