Premium

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  charlietordoff · Member · Dec 10, 2023 at 9:51 am

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  Hi there I’ve just purchased a personal plan about 25 minutes ago however it turns out I need to use the premium plan. When I go to upgrade it’s gonna charge me the full amount. Would it be possible to get a refund and purchase the premium plan or charge me the difference between to the two to make it the same. Thank you.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Dec 10, 2023 at 10:38 am

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  Hey there,

  It looks like the personal plan was refunded and cancelled, and so the Premium Plan can be purchased and applied to the site.

  I’ve added this to your checkout here: https://wordpress.com/checkout/sussexsignscleaningcouk.wordpress.com

  Generally, when it comes to upgrading between plans, we wouldn’t charge you twice, instead we’d extract the difference of any purchases made via our credit system: https://wordpress.com/support/manage-purchases/upgrade-your-plan/#upgrade-credit

  It looks like you’re getting started – are there any particular features you’d be interested in using? Perhaps I can talk you through some steps.

  Many thanks in advance and I’m looking forward to hearing from you!