Premium account, 4+Days between replies from livechat support in 10 Days
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I have a customer service issue with my account, and I wanted to discuss clearing the account issue up as I must have clicked something years ago and added a second domain?
I also wanted to address plan issues with support. But stamping a letter to get a reply right now would be faster. 24-hour reply time.. not even 1 time in the series of questions I have had in days have I gotten a reply anywhere close to 24 hours.
Funny you have taken my payment on time every time for more than 10 years. I bet if I took more than 24 hours to pay you, I would have you all up in my email or shut down my site.The blog I need help with is: (visible only to logged in users)
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While I’m a volunteer in the WordPress.com forums and can’t speak officially about support response times, I’d recommend using the live chat option for fastest assistance with your domain and billing concerns: https://wordpress.com/help/contact
Your frustration is understandable, and the support team should be able to help resolve your account issues directly through live chat during business hours.
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Hi @shane00mail
Thank you for contacting us through our live chat, so I was able to help resolve this issue!
Feel free to reach out again if you have any other questions, or need help!
Enjoy the rest of your day. Take care and stay safe!
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