premium account

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  paperinblume · Member · Oct 3, 2016 at 9:07 pm

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  im so confused, I bought a premium account and one of your helpers made sure my domain was correct with paperinblume.com and now when i log in i only find a blog under paperinblumeorg.worpress.com I just want to start building my site and everytime i log in there is something wrong witht the account.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 5, 2016 at 2:27 am

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  Non-WordPress.com Nameservers

  Although paperinblume.com has been registered, it is not using WordPress.com nameservers. If your domain is mapped to a self-hosted site, then your configuration may be fine as currently set up. If you wish to host your site at WordPress.com, you will need to update your nameservers as outlined below.

  To learn about how to correctly map an existing domain, please see our documentation. https://en.support.wordpress.com/map-existing-domain/#2-ask-your-domain-provider-to-update-your-dns-settings

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Oct 5, 2016 at 2:58 am

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  Howdy!

  Each WordPress.com user account has a free .wordpress.com site like paperinblumeorg.worpress.com.

  I bought a premium account

  I do not see any upgrades on this account that you are contacting us from. Do you have more than one account?

  one of your helpers made sure my domain was correct with paperinblume.com

  I don’t see any support history with us at WordPress.com. Do you remember where you accessed support for paperinblume.com?

  You can definitely use a custom domain with this account. There are 2 ways to do this.
  1.) you would need to register the custom domain with us or 2.)map it to us. Domain Mapping is used for a domain that you already own elsewhere.