Premium Account access recuperation – E-mail lost

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  jorgemonte83 · Member · May 21, 2018 at 5:03 pm

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  Hi,

  I have a premium account (with another email address, not this one obviously), and I just cannot access it since I lost the access to the email that I used to do the WP account.

  I tried to recuperate it using the PayPal invoice code but it is not working! I need urgently to solve this problem, cause it’s very frustrating to pay for a service and not be able to use it.

  PS: The information that I have are: The email that I used to create the WP access, the URL of the blog and also the billing information from my PayPal.

  Thanks for helping.

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  kosiew · Member · May 22, 2018 at 7:53 am

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  hi,

  Try to recover your account.
  For account recovery, please fill out the account recovery form:(https://en.wordpress.com/wp-login.php?action=recovery) and the staff will get in touch with you as soon as possible.

  Here is the support page for more information on recovering your account:

  Recover Your Account

  Here’s additional information to retrieve the transaction ID if you don’t have the email receipt:
  https://en.support.wordpress.com/transaction-id/#if-you-dont-have-access-to-the-receipt

  Note also @kokkieh’s reply:

  If you’re unable to provide any of the other information required by the account recovery form, that unfortunately means we won’t be able to help you regain access to the account. We have very strict processes in place to prevent unauthorised access to WordPress.com sites and accounts, and we do not make any exceptions in this regard.

  https://en.forums.wordpress.com/topic/unable-to-log-into-my-account/

  Let us know if you have more questions.

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  fstat · Staff · May 22, 2018 at 8:00 am

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  Hi there,

  I have already sent you a followup email with instructions on how to recover access to your other account. Please follow up there.