premium account delay

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  calixte971 · Member · Jul 13, 2019 at 11:41 pm

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  Hi,
  I’ve purchased a premium account and have been credited for it, however in my profil it says that I’m still in free trial.

  Can someone provide help.

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Jul 14, 2019 at 2:27 am

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  Hi calixte971

  I am tagging this thread as ‘modlook’ for staff attention. Please wait for some time they will get back to you on this.

  Hope this helps.

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  supernovia · Staff · Jul 14, 2019 at 11:56 pm

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  Hi there @calixte971, I don’t see any payments on this account, so I’d bet you have more than one. Can you confirm the domain name associated with the premium plan?

  You can also log out and log back in using the email address that got the receipt — that should be the correct one.

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  calixte971 · Member · Jul 15, 2019 at 7:13 am

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  Hi @supernovia, I don’t have any other account.
  Regarding the domain it is the one linked with my account which is actually : https://calixteautoexemple.wordpress.com/

  Sadly I already tested to log out/log back to the account without result.
  Will you need the transaction number or any other information to resolve the problem ?

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  fstat · Staff · Jul 15, 2019 at 7:59 am

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  Hi there,

  The transaction was never finalized due to an error. Therefore, no amount has been deducted from your card. Please contact your bank and make sure that your card is enabled for online and international purchases.

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  calixte971 · Member · Jul 15, 2019 at 4:22 pm

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  Hi @fstat,
  the card was allowed for both international and online purchases.
  I found another solution of payement and and so resolved the issue.
  Thanks for your help.