PREMIUM ACCOUNT DOES NOT WORK AND I CANNOT GET A REFUND!

  • Unknown's avatar
    lresteau · Member ·

    I have upgraded my account through on the 31st December.
    I paid £74 and since then no features are working as I expected (no video, no email support…)
    I do not know if I did not choose the good plan because when I came on the support page they offered me to upgrade my account while I was logged in but for £84 this time.
    Considering that I am still in the 30 days after purchase, I wanted to cancel through my wordpress account but I get a message saying that I cannot get refunded.
    Can someone help me?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    micawbr · Member ·

    If this hasn’t been resolved, add “modlook” to the tags of this forum thread to let a staff member know you need assistance.

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